Privacy Policy

1. Introduction

Noxdren, LLC ("Noxdren," "we," "us," or "our") provides a drone mission-feasibility API and related products, including RangeIQ+, along with our websites (collectively, the "Service"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have.

This policy applies to information we process when you visit our websites, create an account, or use the Service. It does not apply to third-party products or websites that we do not control.

2. Information We Collect

We collect information you provide directly, information generated through your use of the Service, and a limited amount of information from our service providers.

• Account information: name, email address, company, and similar details you provide when you register or request access.
• Mission and flight parameters: the inputs you submit to the API, such as drone profiles, payload, battery, waypoints, and environmental conditions.
• Usage and diagnostic data: log data, API request metadata, device and browser information, and error reports used to operate and secure the Service.
• Payment information: billing details for paid plans. Payments are processed by Stripe; we never store full card numbers ourselves.
• Communications: messages, support requests, and other information you send us directly.

3. How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service and its outputs;
• Create and manage accounts, authenticate users, and process billing;
• Respond to your requests and provide customer support;
• Monitor, secure, and troubleshoot the Service and prevent abuse;
• Send service-related and, where permitted, marketing communications; and
• Comply with legal obligations and enforce our agreements.

4. Legal Bases for Processing

Where the GDPR applies, we process personal information on one or more of the following legal bases:

• Contract: to provide the Service you have requested and to perform our agreement with you.
• Legitimate interests: to secure, maintain, and improve the Service, where not overridden by your rights.
• Consent: where you have given consent, such as for certain communications. You may withdraw consent at any time.
• Legal obligation: to comply with applicable laws and lawful requests.

5. How We Share Information & Subprocessors

We do not sell personal data. We share information only as needed to run the Service and as described here:

• Service providers (subprocessors): vendors that help us operate the Service, such as payment processing (Stripe), transactional email (Resend), analytics (Plausible), and cloud infrastructure (Google Cloud). Our current subprocessor list is available on our Security page.
• Legal and compliance: where required by law, regulation, legal process, or to protect rights, safety, and the integrity of the Service.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.

6. Data Retention

We retain personal information for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it. Retention periods vary by data type and the purpose for which it was collected.

7. Data Security

We protect information using encryption in transit and at rest, least-privilege access controls, and infrastructure built on SOC 2 Type II providers. No method of transmission or storage is perfectly secure, but we work to safeguard your information and continually improve our controls. For more detail, see our Security page.

8. International Data Transfers

Noxdren is based in the United States, and we and our service providers may process information in the United States and other countries. Where we transfer personal information across borders, we rely on appropriate safeguards, such as Standard Contractual Clauses, where required by law.

9. Your Rights

Depending on where you live, you may have rights under laws such as the GDPR and the CCPA/CPRA, including the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Delete your personal information;
• Receive a portable copy of your information;
• Object to or restrict certain processing; and
• Opt out of the "sale" or "sharing" of personal information (note that we do not sell personal data).

To exercise any of these rights, contact us at privacy@noxdren.com. We will respond as required by applicable law, and you will not be discriminated against for exercising your rights.

10. Cookies & Analytics

We use Plausible, a privacy-friendly analytics tool, to understand aggregate website usage. Plausible does not use tracking cookies, does not perform cross-site tracking, and does not collect personally identifiable information. We use only the cookies that are strictly necessary to operate the Service, such as those required for authentication.

11. Children's Privacy

The Service is intended for businesses and professional operators and is not directed to children under 16 (or under 18 where a higher age applies). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after an update means you accept the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our handling of your information, contact us at privacy@noxdren.com.

Noxdren, LLC
United States